Shipping Policy

Last Updated: September 19, 2026

At POKIN, we carefully package every Pokémon TCG order to help ensure your cards and sealed products arrive safely. This Shipping Policy explains how we process and ship orders placed through our online store.

Order Processing

Orders are typically processed after payment has been successfully received.

Please allow reasonable processing time before your order is shipped. During new product releases, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive tracking information when tracking is available.

Shipping Methods

POKIN ships orders using available shipping carriers and services selected based on the order and destination.

Available shipping options and associated costs will be displayed during checkout before you complete your purchase.

Shipping times are estimates and are not guaranteed. Delays may occur due to carrier disruptions, weather, holidays, incorrect addresses, or circumstances outside of POKIN's control.

Tracking Your Order

When tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after your package has been accepted by the carrier.

If your tracking information has not updated for an extended period, please contact us so we can help investigate the shipment.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your address before placing your order. POKIN is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error immediately after placing your order, contact POKIN as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your building's management if applicable.

For packages that appear to be lost or significantly delayed, contact POKIN with your order information and tracking number so we can help determine the appropriate next steps.

POKIN cannot guarantee reimbursement for packages that are confirmed as delivered by the carrier.

Damaged Packages

We package orders carefully to help protect Pokémon cards and sealed products during transit.

If your order arrives damaged, please contact us as soon as possible. Include your order number and clear photographs of the package and the damaged items so we can review the situation and determine the appropriate resolution.

Please keep the original packaging until the issue has been resolved.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact POKIN as soon as possible.

Provide your order number and, when requested, photographs of the items and packaging received. We will review the order and work with you to resolve the issue.

International Shipping

If international shipping is offered for your destination, available options and costs will be displayed at checkout.

Customers receiving international shipments may be responsible for applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

International delivery times may vary depending on customs processing and local carrier conditions.

Shipping Costs

Shipping costs are calculated and displayed during checkout based on the destination, order, and available shipping method.

Any applicable shipping promotions or free-shipping offers will be subject to the terms displayed at the time of purchase.

Contact Us

If you have questions about your shipment or need assistance with an order, please contact POKIN through the contact information provided on our website.

When contacting us about an order, please include your order number so we can assist you as efficiently as possible.

Thank you for choosing POKIN for your Pokémon TCG collecting needs.